How can we help?

We think you can find your answer here. Please contact us if you have any other questions.

I bought tickets

Most frequently asked questions by ticket buyers.

I lost my ticket

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You can search for your tickets using our online ticket retrieval tool. Check it out on this page.

How can I resell my ticket?

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We have a secure partnership with TicketSwap. You can resell any Eventix tickets using the TicketSwap platform.

How can I change the name on my ticket?

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Filled in the wrong details on a ticket? No problem. Click here to change the name on a ticket.

I haven’t received my ticket(s) yet

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If you haven’t received one or more of your purchased tickets in your inbox yet, there’s a chance that your payment is still being processed by the bank. In that case, the status page of your order will show 'Payment pending' at the top. How long this process takes depends on the chosen payment method and the speed of your bank. If the payment is successful, you will automatically receive your ticket(s) in your mailbox.

I'm an organiser

Please visit our Help Centre for our complete guides and FAQ for organisers.

Can I use Eventix to host events online?

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Yes, you can host online events using Eventix. We have a connection with three of the best streaming platforms around. Please visit our Streaming Events page for more information.

Can I get an overview of my ticket sales on my phone?

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Yes, you can download the Eventix Insight App to get an overview of your events and ticket sales on the go. The Eventix Insight App is available on both iOS and Android.

Can I use Eventix for free events?

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Yes, you can host a free event using Eventix. As long as your tickets are free of charge, there are no costs involved. If you do charge for your tickets, please see our pricing page.


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We usually reply within 24 hours. If you’re an event organiser and have an urgent question, please call us.

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