How do I reach the order status page?
After ordering your tickets, you will have received a confirmation email containing a download link to your tickets.
Click on the ‘Download tickets’ button to reach the order status page.
If you can’t find your confirmation email, please continue to step 2.
You can use our handy Lost Ticket tool to reach the order status page for your tickets.
If for any reason you’re unable to find your tickets through the Lost Ticket tool, please send an email to firstname.lastname@example.org with the following information:
- The name of the event
- The email address used to purchase the tickets
- A copy of the bank statement of the transaction
It’s important that we receive all of the above information in order to help you quickly as possible.