I've received a partial refund

1. Down payments and final payments
If you purchased your tickets in two separate payments, you will receive two separate payments from us when the refunds are carried out. One of the refunds may arrive sooner than the other.

2. I’ve received another amount than I have paid
We carry out refunds at the request of the event organiser. If you haven’t received a refund for the complete order and you would like more information, please contact the event organiser.

You can find the organiser’s contact details on their website or social media pages.