Overview

Welcome to the ticket FAQ

Sealed Tickets

Refunds

Rebook tickets

Order status page

How do I reach the order status page?

Tickets not received

Order

Payments

Optional products

Where can I see my optional products?

Purchase tickets

How can I request a refund?

English
- English
- Nederlands
- Deutsch
- Español
- Français

My payment is being processed

If you’ve purchased one or more tickets but haven’t received them in your inbox, it could be that your payment hasn’t been processed by the bank.

What does this mean?
Your payment has the status: “Payment processing”. This status means that your bank is currently checking whether your payment can be completed or not.

Your payment hasn’t yet been completely processed by your bank, which means that Eventix hasn’t received the payment yet. Some payment methods can take longer than others. Moreover, your bank may take more time to check your payment than other banks.

Once the payment has been fully processed and accepted, you will receive a confirmation e-mail containing your tickets.

Ticket shop

Tracking

Dashboard

Door management

Support

Integrations

Finances

Secondary Sales

Festivals

Food & Beverage

Exhibition

Business

Club Night

Sports

Concert

Theatre

Club

Knowledge Base

Help Centre

Blog

Webinars

Industry events

Do your need help with your Eventix account?

Organiser support

Do you need help with the ticket you bought?

Ticket support