Personalisation of your tickets

If your tickets say ‘Personalisation needed’, you’ll need to add personal details to the tickets before they can be downloaded.

What is ticket personalisation, and why is it necessary? 

Ticket personalisation involves providing your name and other additional information, which is added directly to the e-ticket. This information ensures that the ticket is assigned to the person named on the ticket.

How do I personalise my ticket?
Personalising your ticket is easy. Go to your Order Status Page by clicking the ‘Download your tickets’ button in your order confirmation email. The Order Status Page will automatically show you the input fields for the next ticket needing personalisation.

Once you have completed this step, your ticket will become available for download.