Sign-in / up Open dashboard
  • Features
    • Ticket shop

      Sell tickets and more with an on-brand buying experience

    • Online promotion

      Analyse your ticket sales by your marketing efforts

    • Door management

      Easily scale by capacity and manage all your scanners from one place

    • Apps & Integrations

      Integrate and extend Eventix with your favourite apps

    Ticket shop experience

    Experience the Eventix ticketshop first-hand and discover why users are so enthusiastic about it

    Experience it yourself
    • Ticket shop
    • Online promotion
    • Door management
    • Apps & Integrations
  • Pricing
  • Blog
  • Support & contact
    • Help documentation
    • Customer service
    • Ticket support
  • Language
    English
    • English
    • Nederlands
    • Deutsch
    • Español
  • Support & contact

    For organisers

    • Help documentation

      Set up Eventix for your event

    • Customer service

      Get in touch with Eventix

    Need support with your ticket?

    If you’re looking for your tickets or answers to any questions you may have about your tickets, you can find them in ticket support.

    Ticket support

    Need help with your tickets?

    Go to ticket support
Start with Eventix
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Overview

Welcome to the ticket FAQ

Sealed Tickets

  • What are Sealed Tickets?
  • How can I resell Sealed Tickets?

Refunds

  • How can I request a refund?
  • When can I expect my refund?
  • I have requested a refund, but I have switched bank 
  • I've received a partial refund
  • My refund has failed

Rebook tickets

  • How can I rebook my tickets?
  • I've ordered tickets for the wrong day, time slot or event

Order status page

  • How do I reach the order status page?

Tickets not received

  • I haven’t received a confirmation email
  • My tickets are still being generated
  • I want to change my email address

Order

  • My order is cancelled because I sold one or more tickets through TicketSwap/Tixel

Payments

  • I can’t redeem my tickets
  • My payment is being processed
  • My payment was cancelled

Optional products

  • Where can I see my optional products?

Purchase tickets

  • Can tickets be scanned from my phone?
  • I bought a ticket without my promotional code, now what?
  • Where can I buy and sell my tickets second-hand?
  • English
    • English
    • Nederlands
    • Deutsch
    • Español
  • Privacy statement
  • Terms and conditions ticket buyers
  • Terms and conditions organisers

Do you need help with your tickets?

If you are having any issues related to your tickets, please have a look through this FAQ. Browse the topics on the left to find what you’re looking for.

Features

  • Ticket shop
  • Online promotion
  • Door management
  • API integrations
  • Streaming events

For organisers

  • Product help
  • Pricing
  • Contact

More Eventix

  • API documentation
  • Work at Eventix
  • Media & Press Kit
  • Sign in/up
  • Open dashboard

Direct contact

tickets@eventix.io +31 (0)85 888 3007

Office

Van Diemenstraat 292
1013CR Amsterdam
Netherlands

Eventix is a Dutch Event Ticketing System that offers ticket shop systems, online ticket selling and support for event building.

  • English
    • English
    • Nederlands
    • Deutsch
    • Español
  • Privacy statement
  • Terms and conditions ticket buyers
  • Terms and conditions organisers