Retrieve Tickets

Lost your tickets, or haven't received them?
No problem, we can help you find them.

Sometimes emails from Eventix can't find their way into your mailbox because of spam-filters. Using the tool below you can retrieve your tickets online.

Login to your bank account and look at the payment to Eventix on your bank statement. In the description of the payment you will find an 16-character Payment ID consisting of letters and numbers. Fill in the Payment ID below, to download your tickets.


Example bank statement with an example Payment ID marked in red (your payment ID is different from this).


Payment ID:


After your request, we will send an email to the stated email address, with a notification that the tickets have been retrieved online.
If the tool above doesn't return your tickets, or you have any other questions, contact us via tickets@eventix.io